Details of Sanctions released

posted Mar 17, 2019, 11:52 AM by 2MG Real FM
Pioneer house have responded to last weeks news of the facility having sanctions imposed upon them, with Management releasing the follwoing statement


A comprehensive improvement process is underway at Pioneer House in response to the Department of Health’s findings that our home has not met all of the requirements under the government’s aged care accreditation standards.

Our team is treating this matter with the utmost seriousness. As a not-for-profit, community-founded and run organisation we exist only to provide the highest quality care for the seniors of Mudgee and district, as we have done for more than 50 years.

We are immensely disappointed that in this instance we have not met all of the accreditation standards.

While we continue to work on our improvement program, some of the actions we have already put in place include engaging an independent clinical nurse adviser to provide additional oversight and support in this critical area; and commencing a review of staff training, with a view to delivering additional training as soon as possible.

We are keeping residents and their families and staff fully informed. Our focus remains on continuing to deliver quality care to our residents.


Meanwhile the department responsible for the sanctions have also made their information available with a spokesperson for the Department of Health saying that sanctions were imposed on Pioneer House on February 28, and the sanctions imposed require the approved provider to take immediate action to address the issues of concern.

These include areas of, Regulatory compliance, Human resource management, Behavioural management, & Emotional support.

The report also says that Pioneer house have already taken the action as required by the Department.

A Full copy of the report can be found here
Comments